Call Centre Agent Job ACE
Customer Service Jobs. African Clean Energy Jobs
At African Clean Energy, you will:
- Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
- Contact assigned new customers to welcome them to African Clean Energy.
- Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
- Daily review and report the operations of the customer calls with CFM.
- Resolve customer support cases that hinder ACE from receiving payments,ensuring timely follow-up and documentation.
- Update incorrect or outdated contact information to ensure accurate communication
- Conduct customer training for stove usage
- Conduct customer training for payment model
- Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
- Review the outcomes of the satisfaction and survey calls and report to CFM.
- Any other tasks assigned deemed necessary by management.
We’d really like to hear from you if you have:
- Bachelor’s degree in Finance, Economics, Business Administration, or a related field
- Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
- Basic understanding of debt recovery strategies and credit processes.
- Excellent communication—English required, Kiswahili essential, local dialects a plus.
- Analytical mindset, negotiation skills, ability to work under pressure.
- Proven ability to achieve targets and deliver results consistently.
- Self-motivated, proactive, and able to work independently.
- A strong connection to the local communities in Mombasa is highly preferred
- Results-driven with the ability to focus on achieving set objectives and goals.
- Must be a native of the location applied for.
- Computer literate—MS Excel, CRM proficiency.
- Willingness to travel frequently and work flexible hours
- Position Specifications:
How to Apply
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