Aftersales Support Technician Job CEKL
Engineering Jobs. Chloride Exide (K) Limited (CEKL) Jobs
The After Sales Technical Support Engineer will be responsible for providing high-level technical support to customers, partners, and internal teams for Chloride Exide’s energy storage solutions. This role ensures that post-installation performance, troubleshooting, and customer satisfaction are handled efficiently and professionally.
Duties and Responsibilities
- Technical Support & Troubleshooting.
- Provide timely and effective technical support for battery energy storage systems (BESS), hybrid inverters, BMS, and related components.
- Diagnose and resolve system faults, performance issues, and hardware failures.
- Conduct field visits or remote diagnostics to support clients and installation partners.
- Customer Support & Relationship Management- Serve as the primary point of contact for all after-sales technical queries.
- Ensure high levels of customer satisfaction through proactive communication and problem resolution.
- Provide product guidance and operational training to customers and technicians.
- Product & System Management.
- Collaborate with engineering and R&D teams to relay customer feedback and identify product improvements.
- Assist in the commissioning, configuration, and monitoring of installed systems.
- Maintain accurate service records, warranty claims, and feedback documentation.
- Training & Documentation.
- Deliver technical training sessions to field technicians, service partners, and clients.
- Prepare detailed service manuals, troubleshooting guides, and training materials.
- Stay updated on product developments and emerging technologies in energy storage.
- Quality & Performance Monitoring.
- Track performance of installed systems and identify opportunities for optimization.
- Support the continuous improvement of after-sales processes and service delivery.
Qualifications and Experience
- Bachelor’sDegree in Electrical Engineering, Mechatronics, Renewable Energy, or related field.
- Minimum of 3 years of hands-on experience in technical support or maintenance of energy storage or solar PV systems.
- Strong understanding of lithium-ion batteries, hybrid inverters, BMS, and power electronics.
- Proficiency in using system monitoring tools, remote diagnostics platforms, and mobile apps.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and travel as needed within Kenya and the East African region.
- Customer-centric mindset
How to Apply
🎯 Before You Apply for This Job…
Found a job you really want? Don’t lose the opportunity because of your CV.
You may have the right experience and skills, but if your CV doesn’t clearly match what the employer is looking for, you may never get the interview.
Don’t apply with the same CV you use for every job.
Send us your CV + the job advert, and our recruitment team will customise your CV to position you strongly for that specific role.
Plus, you’ll receive 3 months job search support from our recruiters. You’ll have a dedicated recruiter to support you with your job search and help you find suitable jobs..
Don’t just apply. 👉 Click Here & Get Your CV Customised & Claim Your 3-Month Support Today
Read Job Seeker Testimonials Below: Professionals Who Got Jobs Through Corporate Staffing
Related Jobs To Check Out
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.