Account Manager – SMB Job ShipShap
Logistics Jobs, ShipShap Jobs.
Role Summary
We are seeking a highly organized and proactive Account Manager to oversee ShipShap’s strategic SMB merchants. These are our high-value merchants with a big revenue potential. The role will focus on growing their revenue, ensuring retention, and reducing revenue volatility through structured account management.
Key Responsibilities
- Manage relationships with 10-15 strategic merchants, acting as the primary point of contact.
- Drive revenue expansion within accounts by upselling other ShipShap products
- Secure monthly shipment commitments from key merchants and request spot/discounted rates from courier partners
- Monitor seasonality and merchant shipment forecasts
- Support bulk shippers to capture recurring volumes.
- Identify merchant pain points (documentation, customs, courier management) and solve via ShipShap tools.
- Develop and execute monthly account reviews to ensure forecast accuracy and prevent revenue dips.
- Collaborate with Sales Leads to ensure seamless onboarding of new strategic SMBs
Qualifications
- 3–5 years’ experience in B2B account management, ideally in logistics, SaaS, retail or supply chain.
- Proven track record in managing enterprise or high-value SMB accounts.
- Strong negotiation skills; ability to secure volume commitments.
- Knowledge of international courier operations (DHL, FedEx, UPS) a plus.
- Prior experience in a start-up environment is a plus
- Excellent communication and relationship-building skills.
- Bachelor’s degree required
How to Apply
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