Guest Relations & Reservations Officer Job Bliss Resort Mombasa, Kenya

Job Title: Guest Relations & Reservations Officer
Date Posted: 17/08/2026
Job Type: Full Time
Job Level: Entry
Employer: Bliss Resort Mombasa
Industry: Hospitality
Salary: Open
Location: Mombasa
Country: Kenya
Deadline: 24/08/2026
Summary: Guest Relations & Reservations Officer role at Bliss Resort in Mombasa, managing hotel reservations, guest relations, and upselling. Requires a Diploma/Degree in Hospitality, Tourism, or Business with 2+ years’ experience in hotel reservations, front office, or guest relations, plus experience with Hotel PMS and OTA platforms. Full-time, on-site role.

  • Diploma/Degree in Hospitality, Tourism, Business or related field
  • Minimum 2 years’ experience in hotel reservations, front office or guest relations
  • Experience with Hotel PMS and OTA platforms is an added advantage
  • Excellent communication and customer service skills
  • Strong sales, upselling and problem-solving abilities
  • Ability to work effectively under pressure and as part of a team

Interested candidates should submit their CV and relevant documents to hr@bliss.co.ke

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