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The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, and support of ServiceNow platform. You will work closely with IT teams and business stakeholders to ensure the platform operates smoothly and efficiently.
Key Responsibilities:
Primary responsibilities include but are not limited to:
- Provide Tier 1 and Tier 2 end-user support for ServiceNow related issues, escalating to the Senior System Admin as needed.
- Produce documentation necessary to facilitate usage of the system including user and admin guides.
- Develop and produce user-specific reports to be used for trend and performance analysis.
- Collaborate with stakeholders to gather and document solution requirements for incidents and requests.
- Design, configure, and maintain solutions built on the platform.
- Contribute to the creation and maintenance of Knowledgebase articles about ServiceNow (i.e. configuration, report building, etc.).
- Implement system configuration changes and upgrades as required.
- Provide expertise and support during all major releases/upgrades from ServiceNow.
- Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
- Manage the ServiceNow application functionality built by developers and system administrators through Quality Assurance (QA), and lead stakeholders through user acceptance testing (UAT).
- Develop training materials and conduct training sessions on ServiceNow applications and solutions at least once per quarter.
Qualifications
Experience Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- Minimum 2 years of hands-on experience with ServiceNow administration
- ServiceNow Certified System Administrator (CSA) certification
Preferred Requirements
- Experience with core ServiceNow modules: Incident, Problem, Change, Service Catalog, Knowledge Management
- Basic to intermediate JavaScript
- User and group management, ACLs, roles
- Capable of implementing scheduled jobs, notifications, and platform updates
How to Apply
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