Service Centre Intern Job Ignite Energy Access

Internship Jobs. Ignite Energy Access Jobs

Department: Customer Experience Reporting
Line: Service Centre Team Lead

About Ignite Energy Access

Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 13 countries and serving over 15million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition https://igniteaccess.com/
Ignite Energy Access | LinkedIn

Job Purpose/Mission

We are seeking a motivated and detail-oriented Service Center Operations Intern to support the Service Center Team Leader in overseeing operations across 58 service centers nationwide. This role will provide hands-on experience in managing day-to-day operations, analyzing performance metrics, and contributing to process improvement projects in a dynamic and growing solar energy company.

Responsibilities

• Inventory Management: Help track inventory levels across the service centers, ensuring sufficient stock of key components and minimizing downtime due to shortages.
• Stock Reconciliation – Prepare the weekly & monthly stock reconciliation report.
• Data Collection & Analysis: Assist in gathering and analyzing operational data from all service centers, including KPIs such as service times, SLA adherence on customer cases, and customer satisfaction scores.
• Reporting: Prepare weekly and monthly reports on the performance of each service center, highlighting trends, issues, and areas for improvement and training Gap analysis
• Projects Support: Assist in the implementation of new tools, software’s, and processes to improve operational efficiency and service quality across the centers.
• Customer Support Analysis: Review customer feedback and complaint data, collaborating with the customer service team to resolve recurring issues and improve service quality.
• Administrative Duties: Support the day-to-day administrative functions, including meetings coordination, and document preparation – (Rent invoices, Contractor Payments, Permits & Licenses, Petty Cash)

Knowledge and skills

Experience

• Previous internship or project work in operations, supply chain, or customer service is a plus but not required.

Qualifications:

Bachelor’s degree in a related field

Key Competencies

• Attention to Detail: Ability to spot inefficiencies and areas for improvement in data and processes.
• Team Player: Willingness to collaborate across departments and service center locations.
• Self-initiative: Ability to work independently with minimal supervision, as well as part of a larger team.
• Adaptability: Capable of handling change and working in a fast-paced environment.

Benefits

• Gain hands-on experience in managing operations across multiple service centers.
• Work in the growing renewable energy sector.
• Opportunity to contribute to meaningful operational improvements in a national service network.
• Mentorship and professional development opportunity

How to Apply

We welcome applications from qualified candidates. Please share your CV to hrkenya@igniteaccess.com Applications will be reviewed on a rolling basis. In your email, kindly indicate your motivation to apply for the role, your expected salary and notice period.
We appreciate the interest of all applicants in joining our organization. However, due to the volume of applications received, only candidates shortlisted for further assessment will be contacted.

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