IT & Communication Assistant NGO Job ACTED

NGO Jobs. Agency for Technical Cooperation and Development Jobs

About the role

Acted is looking for an IT & Communication Assistant to support the day-to-day IT needs of the Kenya mission. The role sits within the logistics team and focuses on keeping systems, equipment and connectivity running smoothly across all offices.

The candidate will work closely with the Logistics Manager and liaise with the HQ IT team on technical matters.

Key Responsibilities

IT support and systems management

• Provide day-to-day IT support to staff, both remotely and on-site
• Set up and configure laptops, printers, and other equipment
• Troubleshoot hardware and software issues and follow up until resolved
• Manage user accounts, emails, and basic system access

Assets and equipment follow-up

• Track all IT equipment (laptops, phones, printers, network devices)
• Plan and follow up on maintenance and repairs
• Support regular asset checks and keep records up to date
• Ensure all equipment is functional and properly used

Procurement and stock support

• Support procurement of IT equipment and spare parts
• Follow up on orders and deliveries
• Ensure minimum stock levels for key IT items (laptops, phones, etc.)
• Work closely with logistics and suppliers on IT-related purchases

Connectivity and networks

• Monitor internet connectivity across offices and flag issues
• Follow up with service providers when there are problems
• Support improvements in connectivity where needed

Field support and training

• Conduct regular field visits to support IT needs in other locations
• Ensure staff follow proper use of IT equipment and systems
• Train staff on basic IT use and good practices when needed

Filing and reporting

• Keep proper records of IT assets, repairs and interventions
• Prepare and share regular IT reports (weekly and monthly)
• Support tracking of IT data such as connectivity and equipment status

Qualifications

• Degree in IT, Computer Science or a related field
• 2–5 years of relevant work experience in IT, logistics, procurement, supply chain management, business administration or similar. Experience working with an INGO is highly desirable.
• Knowledge and experience with Microsoft Windows operation systems
• Knowledge of Microsoft Office suit, common productivity software and hardware
• Ability to write technical documentation
• Punctuality and strong commitment
• Self-reliant
• Fluency in following languages: English

How to Apply

Interested Kenyan candidates who meet the required profile are invited to submit their applications i.e cover letter and detailed curriculum vitae as a single document (with the cover letter on the first page and the CV starting on the second page), including the names and contact information of up to two referees to kenya.jobs@acted.org Applications must be received on or before 5:00 PM on 15 April 2026 with the subject line: ITC Assistant _Nairobi

Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.

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