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Healthcare Customer Service Specialist Job Solvo Global
Customer Service Jobs. Solvo Global Jobs
About the Role
We are seeking a detail‑oriented Medical Bills & Records Clerk to support our healthcare operations by requesting, tracking, reviewing, and organizing medical records and billing statements from providers. This is a junior administrative role ideal for candidates with experience in healthcare customer service, strong follow‑up skills, and excellent English communication abilities.
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Key Responsibilities
- Request medical records and billing statements from healthcare providers.
- Conduct continuous follow-ups via phone, email, and provider portals.
- Prepare and submit requests in compliance with HIPAA regulations.
- Log all request dates, follow-ups, and documents received in the system.
- Review incoming records for completeness, accuracy, and proper formatting.
- Upload all documentation into the practice management system.
- Maintain strict confidentiality and adhere to HIPAA standards.
Required Qualifications
- C1 Advanced English proficiency with a neutral accent.
- Customer service experience within the healthcare industry.
- Previous experience retrieving or managing medical records (preferred).
- Familiarity with HIPAA regulations (preferred).
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