Field Collection Officer-Homa Bay Job (15K)

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Key Responsibilities

 Portfolio Management

• Manage and monitor an assigned portfolio of clients to ensure timely repayments.
• Track overdue accounts and prioritize actions based on risk levels and aging.

Field Collections

• Conduct regular visits to clients’ homes and businesses for payment follow-ups.
• Trace and locate clients who are unresponsive or have relocated.

 Client Follow-up

• Make timely calls, send SMS reminders, and follow up before and after due dates.
• Issue payment reminders and clearly communicate repayment expectations.

Negotiation & Recovery

• Engage clients to understand reasons for non-payment and agree on repayment plans.
• Collect full or partial payments and escalate difficult cases when necessary.

 Risk Monitoring

• Identify early warning signs of default and take preventive action.
• Report high-risk or potentially fraudulent accounts to supervisors.

Reporting & Documentation

• Maintain accurate records of client interactions, payments, and field visits.
• Submit daily and weekly reports on collection activities and performance.

Compliance & Professional Conduct

• Adhere to company policies and ensure ethical, respectful collection practices.
• Safeguard company assets and ensure proper handling of collected funds.

Qualifications & Experience

• Diploma or Degree in any field (Business-related field is an added advantage).
• Minimum of 1-year experience in collections, credit control, or a similar field role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and meet strict deadlines and targets.
• Good problem-solving and conflict resolution skills.
• Willingness to travel extensively within assigned regions.
• Knowledge of local languages in assigned areas is an added advantage.
• Basic computer literacy and ability to use mobile reporting tools.

How to Apply

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.

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