Customer Service Assistant-Nairobi Job

Customer Service Jobs. Emerge Egress Consulting

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

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Role Objective

Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.

Core Duties and Responsibilities

• Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
• Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
• Handling guest complaints with empathy issue and finding a solution quickly.
• Providing local recommendations for dining, transport, and sightseeing.
• Processing payments, and ensuring the cash drawer balances at the end of the shift.
• Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
• Any other relevant duties as assigned.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Tourism, Hospitality or related field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Good communication skills (written and verbal).
• Active Listening skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong organizational skills

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How to Apply

If interested in the position and meet the above requirements, kindly send your CV on or before 27th March 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.

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