Air Passenger Agent Job Amentum

Customer Service Jobs, Amentum Jobs.

The Air Passenger Agent will provide top-tier passenger terminal services to ensure efficient and courteous assistance with passenger and baggage processes while adhering to military and Department of Defense (DoD) standards.

Job Responsibilities:

• Provide timely and courteous passenger terminal services to ensure passengers and baggage are checked-in, screened, embarked, and disembarked in compliance with established procedures.
• Perform counter services, including check-in, baggage tagging, and boarding processes, to ensure passengers and baggage are effectively processed.
• Conduct security screening of passengers and their baggage following established Department of Defense (DoD), Navy, and Air Force guidelines, including OPNAVINST 4660.3, AFI 24-605 V2, Chapter 2, and DoD 4515.13.
• Provide support for both space-available and space-required travel services, ensuring passengers are accurately categorized and processed.
• Coordinate passenger flight schedules, process travel documentation, and address customer questions and concerns regarding travel arrangements.
• Assist with the embarkation and disembarkation of passengers, offering guidance and assistance as needed to ensure an organized boarding and deplaning process.
• Operate and troubleshoot passenger processing systems for accurate data entry, ticketing, and baggage handling.
• Verify passenger documentation and ensure all regulations regarding travel documentation and customs are strictly followed.
• Maintain awareness of security protocols, and report any unusual behavior, baggage, or potential security threats following established procedures.
• Provide information to passengers on travel regulations, policies, and related service options.
• Collaborate with other terminal and flight personnel to ensure the efficient coordination of services related to arrivals and departures.
• Prepare and maintain records and reports related to passenger and baggage processing as required.

Minimum Requirements:

• 1-3 years of relevant experience in passenger or baggage processing, terminal services, or customer service roles.
• High school diploma or equivalent.
• Knowledge of passenger check-in and baggage handling standards and security screening procedures, as dictated by DoD, Navy, and Air Force regulations (e.g., OPNAVINST 4660.3, AFI 24-605 V2, Chapter 2, and DoD 4515.13).
• Proficiency in computer systems for passenger check-in, ticketing, and baggage tracking.
• Excellent communication and customer service skills, with fluency in English (written and verbal).
• Strong organizational and time management skills, with the ability to work efficiently in a fast-paced operational environment.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport should be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to successfully pass contract medical requirements and maintain requirements for the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization. 

Preferred Qualifications:

• Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
• Valid country driver’s license and passport.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Experience working in a military or government passenger terminal position or similar role.
• Familiarity with military and DoD passenger transport processes, including automated systems used for check-in and processing.
• Strong understanding of passenger service regulations and standards in military and government operations.
• Ability to resolve passenger issues, requests, or concerns in a professional and timely manner.

How to Apply

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