Zonal Sales & Collections Manager Job Ignite Energy Access

Sales Jobs. Ignite Energy Access Jobs

Job Purpose/Mission

The Zonal Sales and Collection Manager will oversee sales and collection in the zone under their stewardship and will be responsible for developing and managing a highly motivated sales team.
This is an exciting role which requires understanding our customer base as well as the diversity of the Kenyan renewable energy and financial market. The Zonal Sales and Collection Manager need to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring right execution daily.

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Responsibilities

Sales Strategy and team leadership

• Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs.
• Communicate monthly & weekly Sales targets and providing required support to achieve them.
• Inspire, Motivate and Mentor Sales team at ward and zonal level.
• Ensure that the teams they oversee are highly motivated.
• Performance management for sales and collection within the zones to build capabilities of the team.
• Deliver zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix.
• Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals.
• Recruit, Train and Retain Area Agent Leads as well as Sales Agents through cluster creation.

Customer Management

Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch

• point in collaboration with Customer Experience Team.
• In collaboration with Customer Finance, drive the implementation of Repayment, Repossession and Customer Engagement Strategies.

Stock Management

• Manage stock availability within the hubs and stock points for purposes of market development.
• Manage stocks held by commission-based sales team in the field.
• Periodic reconciliation of stocks in the field with the sales agents as per the policy to mitigate stock loss.

Portfolio Management

• Manage zonal portfolio management by ensuring Customer repayments on advanced Loans
• Manage Sales teams to ensure collections are ongoing and Portfolio is quality as per set Targets per individual.
• Ensure the customers onboarded are reachable via the primary numbers as well as knowledge of their physical residence.

Reports/ Reporting

• Daily, Weekly and Monthly Reporting on ALL KPIs as required.
• Actively participate on monitors competition in collaboration with the Product Dev team.
• Escalate Identified risks and define possible mitigation measures.

• At Ignite Energy Access, we hold our managers to a high standard of excellence. Each manager plays a vital role in shaping an outstanding experience — not only for our customers but also for every member of our team. Our managers drive Ignite Energy Access’s ambitious goals forward while honing their own leadership capabilities and supporting the professional growth of their teams.
• We believe that exceptional managers:
• Achieve bold results: As accountable, high-performing leaders, they foster an environment that encourages decisive action, innovation, and the successful achievement of goals.
• Lead with integrity: Guided by ethics and transparency, they act with honesty, respect, and fairness, building relationships grounded in trust and openness.
• Inspire and develop others: By leading through example, they empower, coach, and uplift their teams with authenticity, trust, and humility.
• Stay accessible and connected: They cultivate strong relationships through approachability, active listening, and meaningful engagement with stakeholders.
• Champion diversity and inclusion: They embrace diverse perspectives and create a workplace where everyone feels valued, supported, and a true sense of belonging.

Knowledge and Skills

Experience:

• 6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
• Sales Success Track record
• Loan Sales & Portfolio Management experience
• Experience in the development of Sales Strategies and loan collection strategies.
• Computer skills in a Microsoft Windows environment.
• Good oral and written communication
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity

• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation

Qualifications:

• Bachelor’s degree in Business Administration or relevant field.
• Language(s):
• Excellent verbal and written communication in:
• English
• Kiswahili
• Technology:
• Experience in Microsoft Suites

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How to Apply

We welcome applications from qualified candidates. Please share your CV to
hrkenya@igniteaccess.com
Applications will be reviewed on a rolling basis. In your email, kindly indicate your motivation to apply for the role, your expected salary and notice period.
We appreciate the interest of all applicants in joining our organization. However, due to the volume of applications received, only candidates shortlisted for further assessment will be contacted.