Workshop Quality Assistant NGO Job PWJ

Workshop Quality Assistant NGO Job

Duties and Responsibilities

• Act as the first point of contact for workshop clients: receive customers courteously, understand their concerns, and relay service needs to the technical team.
• Assist in capturing accurate customer complaints and vehicle/generator conditions during intake.  Support the preparation of daily work schedules and job cards, and follow up on progress with technicians under the guidance of the Senior Technical Supervisor.
• Help verify the quality and completeness of diagnoses and repairs before handing over serviced equipment to customers.
• Maintain proper and up-to-date records of all workshop operations, including work orders, service reports, and spare parts usage.
• Assist in tracking spare parts consumption and highlighting any discrepancies or frequent part usage trends.
• Support in conducting post-service quality checks and gathering client feedback to improve service delivery.
• Maintain digital and physical filing systems for workshop documentation to ensure easy access and reference.
• Monitor and flag any concerns related to service delays, customer complaints, or deviations from quality standards to the Senior Technical Supervisor.
• Promote and enforce adherence to workshop safety procedures, cleanliness, and orderly workspace standards.
• Participate in the collection and compilation of weekly and monthly workshop activity data for reporting purposes.
• Assist in preparing simple reports and summaries to support decision-making and improve service efficiency.
• Perform any other duties as assigned by the Senior Technical Supervisor or Workshop Officer.

Qualifications and Competencies

Minimum Qualifications:

• Diploma or certificate in Automotive Engineering, Automotive Technology, or a related technical field.
• At least 2 years of relevant experience in a workshop, service center, or mechanical maintenance environment.
• Experience in customer service or service reception in an automotive setting is an added advantage.

How to Apply

We are looking to recruit Kenya national candidates only. Interested and qualified candidates are cordially invited to send a cover letter and resume as one PDF document. not later than August 5th, 2025 to: recruit@peace-winds.or.ke. In your cover letter, please reflect on your motivation for taking this post and indicate your expected salary range. Only shortlisted candidates will be contacted.