Telesales Team Leader Job M-KOPA

Telesales Team Leader Job. Sales & Marketing Jobs In Kenya

Job Purpose

As a Telesales Team Leader, you will motivate and empower your team, driving performance and fostering a dynamic, results-oriented environment.

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Responsibilities

• You will guide and support our outbound telesales team to achieve customer retention targets.
• You’ll play a key part in ensuring the success of our campaigns, maximizing conversion rates, and driving revenue growth.
• Beyond hitting targets, you’ll be responsible for maintaining top-tier quality standards—making sure every customer interaction is accurate, compliant, and professional.
• You’ll also take an active role in coaching and training your team, helping them sharpen their skills and bridge any gaps.
• Clear and timely communication will be crucial, ensuring that everyone is aligned and well-equipped to perform at their best. 
• Regular team briefings and performance reviews will be part of your routine, keeping everyone focused and on track.

This is a hybrid role in Kenya reporting to the Senior Team Leader.

Qualifications

• To thrive in this role, you’ll need a diploma in business administration, marketing, communications, or a related field.
• Experience-wise, we’re looking for someone with at least two years in telesales, customer service, or sales management.
• Strong leadership and team management skills are required—you should be able to motivate and inspire your team to exceed expectations while delivering exceptional customer service. 
• Analytical skills will also be key, as you’ll need to interpret data, spot trends, and make informed decisions to boost performance. 
• Familiarity with CRM systems and relevant software will be an added advantage.

If you’re a results-driven leader who is passionate about sales, team development, and customer experience, this is your chance to make an impact.

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How to Apply

Click here to apply