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Technical Support Agent Job Influx
Technical Support Agent Job. IT Jobs In Kenya
Overview
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We’re looking for a tech-savvy person, with a proactive approach to troubleshooting and a strong commitment to customer service from Kenya to join our growing team!
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Key Responsibilities
- Provide first-level technical support to clients, responding to inquiries and issues in a timely and efficient manner.
- Provide basic troubleshooting and device management, including setup and enrollment, and escalate complex issues to advanced support as needed
- Monitor system dashboards for alerts and compliance issues.
- Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.
- Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority.
- Providing exceptional customer service (solving customer problems, answering customer questions confidently), and voice support through excellent English communication.
What we’re looking for:
- Education: Bachelor of Computer Science/Information Technology or similar
- Adaptability
- Teamwork
- Agile frameworks
- Interpersonal communication skills
- WordPress Rest API
- PHP, HTML, CSS, SQL Server, No SQL
- Status tracking frameworks (Jira and Rally)
- Practical knowledge of SQL and database concepts
- Solid understanding of cybersecurity principles
- Previous experience as a tech agent is a plus.
What we offer:
- Work from home (WFH) arrangement.
- A supportive, collaborative, and high-performance environment at work that supports a life outside work.
- Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
- Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.
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How to Apply
Click Here to Apply
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