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Technical Support Agent Job Influx
IT Jobs. Influx Jobs
As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce. You’ll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.
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In this role, you will:
- Respond to customer inquiries via email, chat, and other communication channels.
- Troubleshoot and resolve a wide range of issues which on the “hard” end of the spectrum involve debugging APIs and web platforms (“stripe”, “shopify” and so on)
- Log and manage support tickets with a high degree of conscientiousness and attention to detail.
- Maintain a clear understanding of the client’s business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.
- Collaborate with internal teams to escalate complex issues as needed.
What You’ll Need
Technical Competencies:
- Proven experience understanding and troubleshooting complex problems and systems
- Familiarity with using Postman for API troubleshooting is a plus.
- Ability to read log files and basic scripting knowledge is an advantage.
- Basic SQL skills are also a nice-to-have.
Soft Skills:
- Excellent English communication (spoken and written)
- Ability to simplify technical explanations
- Patience, empathy, and active listening
- Problem-solving
- Leadership capabilities are a plus.
- We’re looking for bright, quick learners with a strong working memory
Work Environment and Setup:
- Reliable and fast internet connection (30 Mbps minimum).
- A quiet and distraction-free workspace.
- Desktop/laptop with 8GB RAM minimum.
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How to Apply
🚨 Before You Apply for This Job
This job will attract 1000+ applicants.
Many qualified professionals miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
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