Systems Operations Assistant Job Siginon

IT Jobs, Siginon Jobs.

Job Purpose

Reporting to the Operations Coordinator, Subcontracting, the job holder will be responsible for ensuring Tai Plus application is up and running efficiently.

Tai Plus is a system whose sole purpose is to link cargo shippers and truckers directly, creating a marketplace so that those who have goods to move can find reliable transporters, ideally at good prices. Key features include real-time visibility of cargo/shipment opportunities, transparency (trucker sees all cargo features, including price before accepting), data analytics to help decision making, and reducing intermediaries in the logistics process.

Responsibilities

• Ensure that all transactions are accurately captured in the Tai Plus System.
• Maintain up-to-date records of all customers and transporters within the system.
• Record and track customer interactions, including inquiries, complaints, feedback, and the corresponding actions taken.
• Oversee the proper onboarding of clients and transporters into the system.
• Train newly onboarded users on effective use of the Tai Plus System.
• Follow up to confirm that customer requests are acted upon appropriately and in a timely manner.
• Monitor system usage and recommend continuous process improvements.
• Coordinate User Acceptance Testing (UAT) for new integrations and system features.
• Execute day-to-day Tai Plus operations and coordination activities.
• Manage operational relationships with clients and promptly escalate any challenges that may arise.
• Prepare and submit accurate, timely reports, and alert management to any significant issues affecting system operations.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in information technology or relevant course
• Relevant professional qualifications/certifications (SAP, SAP BYD, CBAP, Data analytics, PMI certification).
• Minimum KCSE C plain
• At least 3 years of work experience in systems developments and Management.

Skills & Competencies

• Excellent Planning & Organizing/Work Management Skills.
• Excellent communication, interpersonal skills and collaboration ability
• Excellent Technical Skills
• Customer & Quality Focus
• High level of integrity.

How to Apply

If you believe your experience, competencies, and qualifications match the job and role specifications described, send your application and detailed CV to grouphr@siginon.com by 22nd September 2025.