Senior RM, Business Banking -NKR Job Standard Chartered

Banking Jobs, Standard Chartered Bank Jobs.

Job Summary

• Relationship Manager (RM) is responsible for origination and would work closely with the acquirer and Client Service Manager (CSM) in onboarding clients, deepening relationships, and driving revenue growth.
• RM is responsible for post deal account maintenance and managing the risk associated with the portfolio.
• Oversee CSM who has the responsibility for post transactional activities and the Credit Analysts (CA) for credit related activities.

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Business

• Drive deepening activities with high-value or high potential clients with full range of Business Clients (BC) products, continuous analytics support, and collaboration with Business Specialists.
• Meet clients when required (i.e. once a month)
• Acquire and activate new clients referred from Existing to Bank (ETB) clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

Processes

• Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation

Key Responsibilities

People & Talent

• Work closely with CA and CSM to make sure the credit files are complete and up to date
• Attend various internal or external sales/ non sales meetings, Portfolio Review Meetings and convene the consortium meetings where we are the lead bank.
• Maintain record of Confidentiality Agreement (Sales Team Leader to maintain file & copies will also be held by signatories to the agreement)
• Provides feedback to management and internal departments regarding customer service quality, product issues, customer complaints etc.

Risk Management

• Ensure adherence to risk management, both reputational and operational.
• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: –
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers.
• Ensure you remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers

Governance

• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Business Banking, Relationship team.

Skills and Experience

• Knowledge of Business Performance Management and Business Case Justification
• Problem solving skills and solutions driven
• Awareness of Business Markets
• Knowledge of Customer Behaviour and Preferences
• Collaboration skills

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How to Apply

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