Senior Manager, Business Process Management Job NCBA

Banking Jobs, NCBA Bank Jobs.

The Sr. Manager, Business Process Automation Systems’ role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank’s BPM (IBPS, OMNI DOCS) applications and other related system Operations. This includes developing, maintaining, supporting, and optimizing these applications which include but are not limited to IBPS, OMNIDOCS etc. including related applications and system integrations. In collaboration with external vendors, system experts and information security experts the Senior Manager, Business Process Automation will schedule and direct activities to resolve IBPS software and service problems in a timely and accurate fashion as per defined SLA.

Key Accountabilities (Duties and Responsibilities)

Application Management 40%

• Manage and set priorities for design, maintenance, development and evaluation of the BPM, IBPS, OMNIDOCS and other related Application systems

Service Management 30%

• Provide leadership and management oversight for the IBPS Application Operations to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.

IT Application security and Governance 10%

• Efficiency and Effectiveness of IBPS (systems, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, data corruption and/or unauthorized access

Business continuity management 10%

• Flag areas having inadequate DR, work with Risk and work with IS towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Channels).
• People leadership 10% Manage and provide leadership to staff involved in the IBPS, OMNIDOCS system support operations including doing their performance appraisal reviews and goal setting

Ideal Job Specifications

• University degree in computer science. Master’s degree would be an added advantage.
• ITIL Intermediate and other relevant professional qualifications in ICT field.
• Project Management Certification: PMI or Prince 2
• Five to Six years’ experience in Application Development/support in medium to large organizations.
• Minimum 6 years working experience with a hands-on role in implementing and supporting Business Process Automation Solutions.
• Extensive experience in Business Analysis or Systems Analysis.
• Hands on Experience on Web Application Management on Jboss
• Hands on Experience in Newgen IBPS.
• Three years in a supervisory role.

Ideal Job Specifications

• Working experience in a bank or other financial services organization.
• Hands on experience with Project Management tools, systems design and analysis.
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Experience in Management of Support Contracts, RFP’s and Third party support providers.
• Minimum 6 years working experience in a busy IT or Project Office environment within a financial institution.

Technical Competencies

• Knowledge and experience in modern practices for BPM Applications architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
• Experience with Microsoft Power Tools
• Experience in Business Process Automation
• Organization development to effectively structure the operations of BPM/DMS application frameworks and support for optimal performance
• Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ensure that all the managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
• Define, analyse, plan, measure and improve all aspects of the availability of BPM Systems; ensuring that the systems, are meeting the agreed availability targets.

Behavioural Competencies

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Manage relationships with all technology-based   service providers as a way of ensuring that uptimes are optimized.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to plan and organize self and work in order to achieve objectives and targets and is determined to and accountable for deliver outcomes and is able to overcome obstacles in order to move forward.
• Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service.

How to Apply

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