Senior Client Services Specialist, EOR Operations – EMEA Job Remote

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Customer Service Jobs. Remote Jobs

What you bring

  • Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience
  • Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape
  • Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes
  • Experience designing and managing customer workflows and project implementation plans
  • Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges
  • Creative problem-solving skills with exceptional written and verbal communication
  • Comfort working with SaaS platforms to deliver excellent client experiences
  • A polished, professional presence and confidence in customer- and employee-facing video calls
  • A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency
  • Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact
  • Commitment to documentation and asynchronous workflows to support a distributed team
  • Familiarity with Zendesk or similar ticketing tools (a plus)
  • Full fluency in English; additional languages are a bonus

Key responsibilities

  • Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices
  • Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team
  • Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices
  • Manage service delivery for onboarding operations, responding to customers and employees directly via the Help Desk or partnering with the Customer Care team when needed
  • Provide support to companies and employees on all onboarding-related questions and issues
  • Collaborate closely with Customer Operations, Customer Care, Customer Experience, and Sales teams to deliver best-in-class client support and meet strict service level agreements
  • Maintain an up-to-date knowledge base, documentation, and FAQs for onboarding operations, especially for use by go-to-market teams
  • Partner with other operational teams, including Mobility, Lifecycle, Benefits, and Payroll, to deliver a seamless experience for clients and employees
  • Continuously gather feedback from customers and employees to identify opportunities to improve the onboarding experience

How to Apply

Click Here to Apply

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