Customer Care Officer Job RVTTI Eldoret, Kenya
Duties and Responsibilities
- Receive and attend to customer inquiries, complaints, and requests promptly and professionally.
- Provide accurate information about the institution’s products, services, policies, and procedures.
- Handle customer complaints and ensure timely resolution or referral to the relevant department/office.
- Maintain records of customer interactions and feedback.
- Respond to telephone calls and walk-in customers.
- Monitor customer satisfaction and recommend service improvement measures.
- Follow up on customer concerns to ensure they are adequately addressed.
- Promote positive customer relations and uphold the institution’s image.
- Coordinate with other departments to ensure efficient service delivery.
- Participate in public relations and customer awareness activities.
Requirement
- Diploma in either of the following fields:- Business Administration, Customer Service Management, Marketing or Public Relations
- Must have served in a customer care office setting for at least 2 years in a reputable institution
- Must have knowledge of use of office equipment
- Must be computer literate
How to Apply
Only shortlisted candidates will be contacted.
Successful candidates must satisfy the requirement of leadership and integrity as set out in Chapter Six (6) of the Constitution of Kenya and shall be required to present the following documents before being issued with an offer letter:
- Clearance from Ethics and Anti-corruption
- Tax Compliance Certificate from Kenya Revenue Authority
- Certificate of Good Conduct from the Directorate of Criminal Investigations
- Certificate of Clearance from Credit Reference Bureau
- Clearance Certificate
If you meet the above requirements, please submit your hand written application giving details of your age, academic qualifications and professional work experience. Also attach your CV, copies of Academic and Professional certificates, National ID/Passport, other testimonials indicating your phone number and contact address so as to reach the undersigned on or before 6th August, 2026.
The Chief Principal/Secretary Board of Governors
Rift Valley Technical Training Institute
P.O. Box 244-30100-ELDORET
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