RTO Staff Coordinator Job HCS Affiliates Group

RTO Staff Coordinator Job. Admin Jobs in Kenya

Job Purpose

The RTO Agent main task is to coordinate live courier operations and ensure daily performance against a range of KPIs. Also to help us coordinate operations control center

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Primary Roles and Responsibilities

• Coordinate operations control center
• Maximize the productivity of resources (people, technology etc.)
• Coach and handhold agents to maintain high operations standards
• Monitor and improve order delivery time whilst minimizing order cancellations.
• Evaluate performance with key metrics (etc.)
• Ensure quality assurance checks are completed and maintained
• Optimize delivery times and maximize Gsat
• Assist all the three users to ensure satisfaction
• Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
• Mentor staff and provide them with support required in their roles.
• Give structured and actionable daily feedback to the Team Lead/Supervisor Academic

Qualifications

Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred

Experience

• Being able to work under pressure and track thousands of m
• Very good command of English, both written and spoken
• Proficient in MS Office, G-docs and call centre equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
• Positive and patient
• Ability to multitask is highly recommended
• Ability to learn quickly and adopt to a fast-paced environment

Skills

• You are aligned with our company values and enact them both in your personal and professional life
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment,
• Communicating effectively with both colleagues and clients and following verbal and written instructions.
• Must be able to efficiently solve problems relating to sales, finance and transportation of goods in locations both nationally and overseas.

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How to Apply

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO STAFF CO-ORDINATOR on the Subject line.didates should forward their CV to: jobs1@hcsaffiliatesgroup.com. using the position as subject of email.