RTO Guest Trainer Job

Teaching Jobs

Job Purpose

The RTO Guest Trainer will be responsible for ensuring agents are well-trained and processes are optimized for efficiency and effectiveness.

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Primary Responsibilities

• Training Program Development:
• Design, develop, and implement comprehensive training programs for new hires and existing staff.
• Create training materials, manuals, and e-learning modules.
• Conduct training sessions and workshops to enhance agent skills.
• Process Improvement:
• Analyze current team processes and identify areas for improvement.
• Develop and implement standard operating procedures (SOPs).
• Monitor and evaluate the effectiveness of process changes and make necessary adjustments.
• Performance Monitoring:
• Track and assess the performance of agents post-training.
• Provide feedback and coaching to ensure continuous improvement to new hires.
• Collaborate with the Quality Analysts to align training with performance goals.
• Compliance and Standards:
• Ensure all training programs comply with company standards and regulatory requirements.
• Maintain up-to-date knowledge of best practices in the operations and training.
• Team Collaboration:
• Work closely with team leaders to identify training needs and develop tailored programs.
• Support team leaders in managing and developing their teams

Qualifications

• Bachelor’s or equivalent training and/or least 6 months related experience preferred Experience
• Previous experience of at least 2 years as trainer in a call center/BPO
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and meet deadlines.
• Leadership and team-building skills.
• Adaptability and a commitment to continuous improvement.
• Proven experience in training and process management within a call center environment.
• Strong instructional design and training delivery skills.
• Excellent organizational and communication skills.
• Proficiency in training software and tools.

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How to Apply

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO Guest Trainer on the Subject line.