Retail Team Lead Job Hotpoint Appliances

Retail Team Lead Job. Sales Jobs In Kenya

Job Purpose

Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Customer Experience Associates & Retail Associates)
To offer administrative support in the showroom on areas of cash operations, billing, receiving of goods, customer communication, preparation of quotation etc.

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Job Responsibility and Accountability

• Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
• Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
• Ensure Showroom is fully stocked with required stocks.
• Ensure that all POP\’s are in place and pricing completed.
• Follow up that customers are promptly attended to on arrival in the showroom.
• Assist Sales Persons in closing the sale.
• Carry out product discounting in conjunction with Orion guidelines.
• Handle all customer care calls and respond to queries on email.
• To take charge of completed admin process.
• Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
• Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
• Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
• Any other duties assigned by the Manager as and when required.

Qualification

• A Minimum qualification of a Degree in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

• At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground and at least one year in a supervisory capacity.
• Excellent personal presentation and telephone etiquette.
• Speaks and writes excellent English.
• Proficient in relevant computer applications.

Key Skills:

• Excellent people /customer service skills.
• Excellent Report writing skills.
• Excellent interpersonal skills.
• Excellent communication skills both verbal and written.
• Good problem analysis and solving skills.
• Good listening skills.
• Computer skills.
• Good organizational skills.

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How to Apply

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 5th April 2025. Only shortlisted candidates will be contacted. Thank you.