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Relationship Senior Officer – Channels Job Equity Bank
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Key Responsibilities and Accountabilities
- Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.
- Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.
- Agent Recruitment, document collection & process approval at the branch level
- Ensure agent Activation and monitoring of Agents performance in the branch.
- Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.
- Driving IMT business growth at the branch
- Driving Intercountry business growth at the branch
- Driving the Merchant POS business growth at the branch
- Driving the Merchant PWE business growth at the branch
- Drive adoption of new digital products at the branch
- Formulate & execute innovative digital offerings, aligning with business goals & customer experience.
- Manage product roadmaps & business cases for digital channel growth.
- Driving IMT business growth at the branch
- Monitor and manage the cards stock.
- Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
- Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
- Conduct market analysis & propose technology enhancements.
- Collaborate with head office team to achieve the payment business strategy.
- Monitor channels performance, & product impact
- Assess market competition within the payments & financial services industry.
Qualification, Experience, Skills, and Attributes
- Business related degree from a recognized institution
- At least 2 years’ experience within Bank
- Strong understanding of Digital Channels Business & Operations
- Experience in Relationship management
- A passion for technological innovation and awareness of global trends in digital media technology.
- Analytical skills to interpret and evaluate financial statements.
- Driving License – Category A (motorcycle) is an added advantage.
- Good understanding of the banking industry
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How to Apply
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