Relationship Manager Job AAR Insurance

Relationship Manager Job

Overall Purpose of the Job

Reporting to the Manager – Business Retention, the Relationship Manager is responsible for maintaining Customer Service levels within the stipulated quality standards.

Key Responsibilities

• Implement retention benchmarks for assigned portfolio within the SLA provisions and guidelines
• Complaints and Query Management – Receive and Resolve client issues and provide feedback in a timely manner
• Scheme Performance Management – Generation of Utilization reports, Percentage of use reports, scheme reports and Member statements.
• Reporting and Management of Hospitalization/Admissions in liaison with Care Managers.
• Manage Claim Reimbursements in conjunction with Claims department and ensure Reimbursement Cheques are delivered to clients.
• Members Engagement – Extend courtesy Calls to members on various activities – Satisfaction Surveys, Post Hospitalizations etc.
• Receive and dispatch client documents and monitor receipt.
• Communicate pertinent information to the clients on a regular basis.
• Compile weekly, monthly, quarterly and annual reports as required.
• Monitoring and evaluation of compliance with operating standards of the company.
• Identify and recommend process improvements to enhance Customer Satisfaction.
• Any other duties as assigned by the supervisor.

Education, Experience & Competencies

• University Degree
• Insurance professional qualification
• 5 years of appropriate experience in Relationship Management and Customer Service, Sales and Marketing Ms Office
• Proficiency in: Word, Excel, PowerPoint
• At least 5 years’ experience in Relationship Management and Customer facing role with good performance track record in Insurance Industry
• Knowledge in medical and General Insurance underwriting

How to Apply

If you meet the above requirements and wish to be part of our vibrant team, please send your application letter and updated CV attaching any testimonials to the email address hrdesk@aar.co.ke.

Your application should reach us by 31st July 2025.