Performance Monitoring & KPI Reporting Manager Job Equity Bank

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The Role Purpose

To design, lead, and implement robust performance monitoring and reporting frameworks, alongside supply chain maturity assessment frameworks, across Group and Subsidiary Supply Chain teams.

This role ensures consistent tracking of key performance indicators (KPIs), timely analysis, insightful reporting, and supports the progression of the supply chain transformation roadmap.

Furthermore, it is pivotal in enabling team capability development through support in balance scorecard creation, training needs assessments, and the development and maintenance of essential operational tools like Standard Works and Role Cards.

It is critical in driving data-driven decision-making, enhancing transparency, accountability, and enabling continuous improvement to achieve strategic supply chain objectives.

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The Key Responsibilities (Duties)

Performance Monitoring Framework Design & Implementation

• Lead the design and implementation of comprehensive performance monitoring frameworks for all supply chain functions across the Group and its Subsidiaries.
• Support the development of clear objectives and KPIs.
• Define critical KPIs, metrics, and data collection methodologies.
• Support the development of KPIs that will be cascaded to the subsidiaries for standardized adoption.
• Establish clear standards for data integrity and reporting consistency across all tiers and geographies.

KPI Reporting & Dashboard Management

• Oversee the continuous update and maintenance of Tier 1–5 KPI dashboards, ensuring accuracy, relevance, and visual clarity.
• Analyze performance trends, identify red and amber KPI flags, and collaborate with Heads of Supply Chain and relevant stakeholders for root cause analysis and resolution.
• Compile comprehensive summary reports, performance visuals, and executive-level board pack inputs to support Visual Management and Meeting Cascade (VM+MC) and strategic reviews.

Balance Scorecard Development Support

• Responsible for supporting the team to develop their balance scorecards, aligning individual and team objectives with broader supply chain goals.

Supply Chain Maturity Assessment & Development

• Develop supply chain maturity assessment frameworks tailored to the Group’s strategic objectives and operational context.
• Track the closure of maturity gaps identified through assessments.
• Support the Group Heads in tracking and closing out their maturity gaps, providing guidance and coordinating necessary resources.

Transformation Roadmap Support & Rollout

• Support the development and roll out of the supply chain transformation roadmap, ensuring alignment with performance and maturity objectives.
• Monitor progress of transformation initiatives against defined milestones and objectives.

Standard Work & Role Card Development and Maintenance

• Responsible for the development and maintenance of Standard Works, ensuring they are comprehensive, up-to-date, and accessible.
• Support the development of Role Cards, clearly defining responsibilities and linkages to Standard Works.
• Collaborate with teams to embed performance monitoring requirements into Standard Work processes and role cards.
• Identify opportunities to optimize reporting processes, leveraging automation and digital tools to enhance efficiency and accuracy.

Training & Capability Development Support

• Responsible for training needs assessments submission and tracking the accrual of Continuous Professional Development (CPD) hours for the team.
• Support the development of the training needs assessment, identifying key skill gaps and training requirements within the supply chain function.

Data Integrity & Document Management

• Establish and maintain structured repositories for performance data, reports, governance frameworks, maturity assessment documentation, Standard Works, and Role Cards, ensuring version control and data reliability.
• Drive efforts to ensure reporting, assessment, and operational tools and templates are up to date and consistently applied across the Group and its Subsidiaries.

Continuous Improvement Loop & Insights

• Integrate performance monitoring insights and maturity assessment findings into Continuous Improvement (CI) loops, supporting the identification and categorization of losses.
• Participate in structured Gemba walks to log observations and gather qualitative feedback that informs performance analysis and maturity progression.

Stakeholder Management & Mapping

• Lead stakeholder identification and mapping at subsidiary and group level for performance monitoring, maturity assessments, training initiatives, and transformation initiatives.
• Foster strong collaborative relationships with key stakeholders to drive adoption and ensure data accuracy.

Governance Meeting Integration & Support

• Provide strategic support for governance meetings (Tier 1–5), ensuring performance data, maturity progress, and relevant operational insights are accurately presented and actionable insights are derived.
• Guide the effective tracking and closure of performance-related action points, ensuring accountability and follow-through.

Integrated Governance Rollout Support

• Provide expert support and guidance during the Integrated Governance Rollout Phases (Prerequisites & Assessments, Leadership Team Immersion, Subsidiary Preparation, Installation & Rollout), particularly concerning performance data capture, tracking, reporting, and maturity integration.
• Assist in documenting readiness assessments, tracking workshop attendance, and compiling inputs for backfill planning and maturity assessments.

Qualifications

Academic Qualifications And Certifications

Must-Haves:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Business Administration, Project Management, Operations Management, Finance, Human Resources, or a related highly quantitative field.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice-to-Haves:

• Master’s Degree (e.g., MBA, Master’s in Data Science, Data Analytics, Supply Chain Management, or Organizational Change Management/Development).
• Certification or training in Project/Program Management (e.g., PMP, PRINCE2 Practitioner, PgMP).
• Basic certification in Lean or Six Sigma (Yellow Belt or Green Belt).
• Practical skills in Graphic Design (e.g., Canva, Adobe Illustrator, or similar) for advanced visual reporting.
• Advanced Tableau certifications (e.g., Tableau Certified Professional).Advanced certification in Power BI or other leading Business Intelligence tools.
• Certifications in Python or R for Data Science.Exposure to AI Landscape (native understanding/experience).
• Certification in a recognized supply chain maturity model (e.g., SCOR, CMMI for Services).Certification in Change Management (e.g., PROSCI).
• Certification in Balanced Scorecard methodology.
• Certification in Training & Development (e.g., CTP, CPTD)

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How to Apply

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