Operations Manager Job (65-80K)

Admin Jobs

JOB SUMMARY

The Operations Manager will be overseeing housekeeping operations, monitoring cleaners, inspecting units and rooms, managing inventory, and working closely with the reservations/guest services team to coordinate guest needs and ensure unit readiness.

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Duties and Responsibilities

Operations, Housekeeping & Unit Oversight

• Monitor and supervise cleaning staff and external cleaners to ensure quality,
  efficiency, and adherence to company standards.
• Conduct regular inspections of units and rooms before guest check-in and
  after check-out.
• Ensure all units are guest-ready, clean, stocked, and properly maintained.
  Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.

Inventory & Asset Management

• Maintain accurate inventory of unit supplies, linens, amenities, and cleaning
  materials.
• Track usage, minimize loss, and place restock orders as needed.
  Ensure proper storage, labeling, and organization of inventory across units.

Quality Control & Standards

• Implement and enforce cleaning checklists and operational SOPs.
  Address performance gaps through coaching, feedback, and corrective
  actions.
• Continuously improve processes to enhance efficiency and guest satisfaction.

Reporting & Administration

• Maintain inspection reports, cleaning logs, and inventory records.
  Provide regular updates on unit status, staff performance, and operational
  issues.
• Assist with scheduling cleaners based on occupancy and forecasted demand.

Team Coordination & Communication

• Work closely with the Reservations team to coordinate guest needs, special
  requests, and scheduling changes.
• Ensure clear communication regarding check-ins, check-outs, early arrivals,
  late departures, and special cleaning requirements.
• Support issue resolution related to guest complaints, cleanliness concerns, or
  operational delays.

Key Requirement Skills And Qualification

• Degree or Diploma in Housekeeping, Hospitality Management, Hotel Management or a related field
• Minimum 2 years’ experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
• Experience supervising staff and managing day-to-day operations.
• Strong Leadership, communication and problem-solving skills
• Excellent attention to detail and ability to multitask
• Knowledge of housekeeping procedures, chemicals and equipment
• Ability to work flexibly , including weekends and holidays

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HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.