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Online Sales Team Lead Job Moko Home + Living
Sales & Marketing Jobs. Moko Home + Living Jobs
Role Summary
- The Online Sales Team Lead is a hands-on commercial leader responsible for driving strong online sales performance while ensuring a consistently high-quality customer experience. This role coaches, motivates, and holds agents accountable for results, and serves as the link between frontline execution and management insight.
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Responsibilities
- Coach online sales agents to consistently improve conversion, AOV, revenue, and customer experience.
- Role-model 5-star MOKO customer care by actively handling customer chats and calls.
- Drive strong follow-up discipline, pipeline hygiene, and adherence to SOPs and attribution rules.
- Monitor team performance, errors, and customer feedback, intervening early through coaching and guidance.
- Support performance management processes, including structured coaching plans and PIPs, in partnership with Managers and HR.
- Lead adoption of tools, systems, and processes while ensuring the team uses them correctly and consistently.
- Provide clear performance visibility and insights to management through regular reporting.
- Collaborate with cross-functional teams to improve customer outcomes and operational efficiency.
- Build a positive, motivated, and high-accountability team culture aligned with MOKO values.
Qualifications & Experience
- 3-5+ years’ experience in online sales, customer care, or retail sales environments.
- Previous experience coaching, mentoring, or leading frontline teams.
- Demonstrated ability to deliver results against revenue and performance targets.
- Comfortable working with CRM systems, chat/call tools, and performance data.
Skills & Competencies
- Strong coaching and feedback capability with a balance of empathy and accountability.
- Excellent communication and interpersonal skills.
- High attention to detail and process discipline.
- Confident decision-making and sound judgement.
- Passion for customer experience and team development.
- Culture & Expectations
- Brings energy, ownership, and enthusiasm to the team.
- Role-models the INSPIRE culture principles.
- Works collaboratively across teams and earns trust through consistency and fairness.
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How to Apply
🚨 Before You Apply for This Job
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Subject: CV Review & Upgrade.
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