Manager, Repayment Operations Job Apollo Agriculture

Manager, Repayment Operations Job. Finance Jobs In Kenya

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Key Responsibilities:

• Own and execute Apollo’s end-to-end repayment strategy across Kenya, Zambia, and new markets—driving strong portfolio outcomes and customer trust
• Lead and scale field and call center collections teams, ensuring aligned, high-performing execution across geographies
• Optimize collections’ cost-effectiveness through rigorous tracking, budgeting, and strategy iteration
• Build and maintain data tools (SQL + dashboards) to guide real-time decision-making and performance visibility
• Champion a customer-centered approach to collections, balancing repayment with long-term loyalty
• Provide strategic insights and reporting to senior leadership, shaping credit and commercial priorities

Qualifications and Skills:

• 5+ years of experience in repayment operations, collections, or credit-related roles, including multi-market team management and/or high-volume operations
• Proven leadership managing field and call center teams across multiple locations
• Strong ability to execute strategy while managing day-to-day operations
• Proficiency in SQL and building dashboards or performance tracking tools
• Loves being in the details of both the data and customer insights (in the field and through calls)
• Excellent analytical, communication, and collaboration skills
• Experience working in fast-paced, high-growth environmentsCustomer-obsessed mindset with a track record of delivering both results and trustBachelor’s degree in Business, Economics, Finance, or a related field

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How to Apply

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