Head Housekeeper Job Gap Recruitment Services

Head Housekeeper Job

Job Purpose

Our client, a high-profile diplomatic residence in Muthaiga, Nairobi, is seeking a dedicated, discreet, and detail-oriented Head Housekeeper to oversee all aspects of the household operations. The ideal candidate will ensure the smooth and efficient running of the residence by managing the domestic staff, supervising housekeeping and maintenance activities, coordinating events, and upholding high standards of hygiene and hospitality in line with the Ambassadors expectations. This role requires professionalism, strong organizational skills, respect for privacy, and proven experience in high-level residential service.

Key Responsibilities

Household & Guest Management:

• Oversee daily household operations, ensuring all activities run efficiently and in alignment with the Ambassadors schedule.
• Greet and receive guests, providing formal table service and high-level personal hospitality.
• Plan, coordinate, and support during formal events, receptions, and dinners.
• Collaborate closely with the chef and housekeeping staff to ensure seamless execution of all household services.
• Maintain professionalism, confidentiality, and discretion at all times.

Housekeeping & Hygiene Oversight:

• Supervise and participate in thorough cleaning, dusting, vacuuming, polishing, and laundry.
• Ensure high hygiene standards in all areas, especially bathrooms, kitchen, and guest rooms.
• Organize and maintain proper placement and storage of household items and valuables.
• Handle delicate items, furnishings, and fabrics with care, following appropriate cleaning protocols.
• Change and launder bed linens and towels regularly and maintain a sanitary and welcoming environment.

Inventory & Supplies Management:

• Manage household inventories and ensure timely procurement of cleaning supplies, toiletries, and kitchen essentials.
• Conduct regular stocktakes and maintain up-to-date records of supplies and equipment.
• Coordinate with vendors and suppliers for replenishment, while ensuring quality and value.

Staff Supervision & Coordination:

• Lead and supervise the work of housekeepers, chefs, and other domestic staff.
• Develop and maintain household schedules and task checklists.
• Ensure smooth collaboration among all staff and foster a respectful, team-oriented working environment.
• Provide training, guidance, and performance feedback as needed.

Maintenance & Security Coordination:

• Conduct regular inspections to ensure household systems (ACs, plumbing, lighting, etc.) are functioning well.
• Coordinate with contractors and vendors for timely repairs and scheduled maintenance.
• Liaise with residence security personnel and ensure household safety protocols are upheld.
• Oversee cleanliness and upkeep of external areas including servant quarters.

Kitchen Support & Meal Service:

• Support the chef during food preparation when needed and ensure kitchen cleanliness and hygiene.
• Coordinate mealtime schedules with the employer and guests.
• Set up formal tables and serve meals and drinks with proper etiquette.

Required Qualifications & Experience:

• Minimum 5 years of experience in a similar role, preferably in a diplomatic, ambassadorial, or high-profile private residence.
• Diploma in Hospitality, Housekeeping, or related field preferred.
• Proven experience managing domestic staff and vendors.
• Sound knowledge of formal table service, etiquette, and protocol.
• Strong understanding of hygiene standards and cleaning techniques.
• Fluency in English (spoken and written).
• Basic computer literacy (Microsoft Office, inventory tracking).
• Valid drivers license is an added advantage.

Key Competencies:

• Excellent organization, time management, and multitasking abilities.
• Attention to detail and strong problem-solving skills.
• Trustworthy, discreet, and respectful of employers privacy.
• High level of personal hygiene, integrity, and professionalism.
• Ability to plan and work independently, with flexibility to accommodate changing schedules.
• Strong interpersonal and communication skills, with the ability to work harmoniously with a multicultural team.
• Physical fitness and willingness to perform hands-on housekeeping duties when needed.

How to Apply

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