Guest Relations Officer Job Virgin Limited Edition

Admin Jobs, Virgin Limited Edition Jobs

• We are seeking a warm, professional, and detail-oriented Guest Relations Officer (Administration Focus) to deliver exceptional guest experiences while providing strong administrative and coordination support within our luxury safari camp.
• This role is ideal for a hospitality professional who thrives in a luxury environment, understands personalized service, and excels at managing information, communication, and follow-ups that keep camp operations running smoothly.
• The Guest Relations Officer plays a key role in minimizing fragmented communication, reducing operational interruptions, and supporting camp leadership by centralizing guest-related coordination and administrative tasks.
• The position will report to the General Manager – Kenya, based in Tsavo West.

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Here’s what you need in your tool kit:

Qualifications / Experience

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field
• Previous experience in Guest Relations, Front Office, or administrative roles within luxury hotels, lodges, or safari camps
• Strong administrative, organisational, and coordination skills with high attention to detail
• Excellent verbal and written communication skills
• Proficiency in MS Office and property management systems
• Customer experience–driven with a genuine passion for hospitality
• Well-groomed, personable, and professional
• Team player
• Able to multi-task and prioritise effectively
• High level of discretion and confidentiality
• Flexible manner and willingness to assist
• Works well under pressure
• Proactive, solution-oriented mindset
• Willingness to learn and develop
• Ability to work flexible hours in a remote camp environment

Key Responsibilities as a Guest Relations Officer

• Act as the primary point of contact for guests from arrival to departure
• Welcome guests, conduct camp orientations, and ensure a seamless guest journey
• Anticipate guest needs and proactively resolve concerns with professionalism and discretion
• Coordinate special occasions, bespoke experiences, and guest itineraries in collaboration with camp teams
• Maintain service standards in line with luxury safari brand expectations

Administrative & Office Support

• Maintain accurate guest records, preferences, and feedback within the property management system
• Prepare daily arrival and departure lists, guest schedules, and internal briefings
• Handle guest and tour operator correspondence, emails, and follow-ups
• Support reservations, billing enquiries, and basic financial documentation where required
• Maintain organised filing systems, reports, logs, and administrative records
• Assist camp management with reports, stock records, and general office administration

Coordination, Communication & Operational Support

• Liaise closely with Reservations, Operations, Housekeeping, Guides, and F&B teams to ensure smooth guest experiences
• Clearly communicate guest preferences and special requirements to relevant departments
• Centralise and streamline information flow to reduce fragmented communication
• Track operational action points and coordinate follow-ups to ensure timely closure
• Reduce unnecessary interruptions and email volume, particularly around arrivals, requests, and clarifications
• Prevent repeat service recovery situations that would otherwise require General Manager involvement

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How to Apply

If this sounds like your next role, we’d love to hear from you very soon…

Interested candidates should submit their CV and relevant certifications to dipali.patel@finchhattons.virgin.com

Application Deadline: 31st January 2026