EMS Officer NGO Job St John Ambulance
NGO Jobs. St John Ambulance Jobs
Reports to: EMS Manager
Location: Nairobi
Key Responsibilities
Operational Coordination & Support
- Coordinate daily EMS operational activities, including deployment planning and shift scheduling for EMTs, drivers, and support teams.
- Monitor ambulance utilization, response times, and crew performance to ensure optimal service coverage.
- Ensure compliance with EMS policies, standard operating procedures (SOPs), and safety protocols.
- Oversee readiness and maintenance of emergency vehicles, medical equipment, and lifesaving supplies.
- Conduct routine inspections to ensure all ambulances meet regulatory, safety, and quality standards.
- Track serviceability, repairs, and compliance documentation for EMS assets.
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Service Quality & Contract Management
- Support contract implementation by coordinating EMS coverage for events, medical standbys, and corporate clients.
- Monitor service delivery, collect feedback, and escalate service gaps or risks.
- Prepare operational, incident, and performance reports for management review.
Training, Mentorship & Staff Support
- Supervise and mentor EMT students during clinical rotations, ensuring adherence to professional and clinical standards.
- Provide ongoing coaching to staff to enhance patient care, teamwork, and operational excellence.
- Assist in conducting drills, refresher trainings, and competency assessments.
Incident Review & Investigations
- Support investigations related to incidents, service complaints, or operational challenges.
- Document findings, recommend corrective actions, and assist in implementing improvement plans.
Qualifications & Experience
- Bachelor’s degree in Nursing, Emergency Medical Care, Public Health, Health Management, or a closely related field.
- Certified EMT or Paramedic from a recognized and accredited institution.
- Valid BLS, ACLS, and First Aid certifications (PHTLS/ATLS is an added advantage).
- Minimum 8 years of progressive EMS experience, including at least 5 years in a supervisory or team lead role.
- Demonstrated knowledge of ambulance operations, EMS protocols, and emergency response systems.
- Strong leadership, communication, coordination, and problem solving skills.
- High level of integrity, attention to detail, and ability to remain calm under pressure.
- Proficiency in report writing and basic computer applications (MS Office).
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How to Apply
Applications attached as one combined PDF document (containing the application letter, CV, and certificates) should be sent to recruit@stjohnkenya.org by March 24, 2026. The email subject line should contain only the “POSITION APPLIED FOR”.
- Applications will be reviewed on a rolling basis.
- St John Kenya is an equal opportunity employer. Women, youth, minority and marginalized groups, and persons living with disabilities are strongly encouraged to apply. Only shortlisted candidates will be contacted.
- Note: Any form of canvassing will lead to automatic disqualification
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