Department Collections & Recovery Manager Job Home Universal

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Key Duties and Responsibilities:

Collections Oversight

• Supervise and coordinate daily, weekly, and monthly debt collection efforts across all subsidiaries.
• Monitor receivables aging reports and ensure overdue accounts are followed up promptly.
• Maintain updated records of all collections and pending payments.
• Reconcile client accounts and ensure accurate posting of receipts and credit notes.

Debt Recovery Management

• Initiate and manage recovery processes for delinquent accounts through negotiations, legal channels, or restructuring.
• Liaise with the legal department and external advocates to follow up on litigation and arbitration cases related to unpaid debts.
• Maintain a database of clients under recovery and track progress of each case.

Subsidiary Coordination

• Work closely with accountants and finance officers from all subsidiaries to align debt management strategies.
• Develop subsidiary-specific collection targets and performance benchmarks.
• Ensure uniform credit control standards are applied across the group.

Client Engagement

• Communicate professionally with clients to resolve payment issues.
• Provide account statements and ensure transparency in all financial dealings.
• Build strong relationships to improve payment turnaround time.

Reporting and Analytics

• Generate weekly and monthly reports on collections, aging analysis, pending recoveries, and legal cases.
• Prepare comparative performance analytics per subsidiary and recommend corrective measures.
• Present recovery performance reports to management with projections and recommendations.

Policy and Process Improvement

• Develop and continuously improve the credit and collection policy.
• Train subsidiary accountants and marketing teams on collection best practices.
• Recommend automation of collection tracking and digital payment systems.

Supervision and Leadership

• Lead a team of collection officers and ensure task delegation, motivation, and performance appraisal.
• Mentor and train staff on negotiation skills, debt handling ethics, and communication etiquette.

Education Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
• CPA (K) or ACCA qualification is highly preferred.
• A Master’s degree in Finance, Business, or Management is an added advantage.

Professional Experience:

• Minimum seven years of progressive experience in credit control, debt recovery, or collections management, with at least three years in a supervisory or managerial role.
• Prior experience in real estate, construction, security services, or exhibitions industries is an added advantage.
• Proven record of successfully managing large client portfolios and reducing delinquency rates.

Key Skills and Competencies:

• Strong leadership, communication, and interpersonal skills.
• Excellent negotiation and conflict resolution ability.
• High numerical and analytical skills with attention to detail.
• Knowledge of accounting systems such as QuickBooks, Odoo, or Sage.
• Proficiency in Excel for analytical reporting and dashboards.
• Ability to handle confidential information and work under pressure.
• Understanding of credit laws, legal recovery processes, and financial documentation.

Training and Certifications (Preferred):

• Training in Debt Collection and Credit Risk Management.
• Customer Relationship Management (CRM) training.
• Negotiation and dispute resolution workshops.
• Legal compliance and data protection awareness training.

Expected Outputs and Deliverables:

• Monthly collection and recovery performance reports per subsidiary.
• Consolidated aging analysis and debtor trend analytics.
• Reduction in outstanding debts and improved recovery turnaround time.
• Regular staff training sessions on debt follow-up etiquette.
• Monthly reconciliation summaries and management recommendations.
• Clear documentation of all client communication and agreements.

How to Apply

Interested and qualified candidates should submit their CV to recruitment@homesuniversal.com