Customer Service Operator Job (80-90K)

Customer Service Jobs

Industry: Manufacturing,

Gross Salary: Kshs 80-90K,

Our client Gabriel-Chemie Masterbatch is an international group of companies and Europe’s largest family-owned masterbatch producer. They use innovative additives and inspiring colours to bring life to plastics. As an independent and profitable entity, they target sustainable growth based on social and ecological responsibility. Viewing their employees as a vital resource, they strive to be one of the most attractive employers in the industry. Currently, they are establishing a new site in Kenya and, as part of their strategic expansion, are seeking a proactive and reliable Customer Service Operator to support the setup and development of this new local site. Be part of this vision and grow with them!

Read More>>.Ready For A Job Search Breakthrough? Start With Your CV. 

Responsibilities:

• Act as a first point of contact for customers inquiries
• Source of information and competent contact for our national and international customers including coordination of complaints processing
• Solution-oriented customer care in collaboration with our application technology and field service
• Calculation of offer prices, creation and follow-up of offers
• Order processing incl. invoicing
• Interface management with supply chain and logistics as well as independent delivery date coordination
• Administration of customer data and dunning correspondence in strong collaboration with accounting
• Support for and Coordination with the local and international Area Sales Teams

Qualifications:

• Bachelor’s or a diploma in any related field
• Minimum 3 years of experience in sales administration, customer service, or sales support in a B2B environment ideally in an industrial international production company
• Proficient in Swahili and English (written and spoken); any other language is an additional asset
• High level of self-motivation and proactive, with a passion for innovation and business development
• Strong understanding of local trading laws and administrative processes in Kenya
• Initial experience in coordination tasks within international teams is an advantage
• Very good IT user knowledge, especially Office (Microsoft) and ERP systems
• A customer-oriented, assertive personality with an independent and solution- oriented way of working
• Communication skills, ability to work in a team, reliability and flexibility

Read More>>.Ready For A Job Search Breakthrough? Start With Your CV. 

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Customer Service Operator) to jobs@corporatestaffing.co.ke before 15th December 2025

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying