Chief Hostess Job

Hotel Jobs

Role Objective

Our client seeks a professional Chief Hostess to create a welcoming first impression, oversee the guest reception experience, and ensure seamless service that enhances overall guest satisfaction within the hospitality environment.

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Core Duties and Responsibilities

• Balance multiple tasks such as taking reservations with seating customers in the restaurant.
• Welcome customers to the restaurant and ask them if it is their first time at the restaurant.
• Ask if there are any special requirements or preferences for seating.
• Clean the front of the restaurant, particularly the door handles and windows.
• Communicate with the wait staff in order to know what areas of the restaurant to seat customers.
• Always have a smile on regardless of actual attitude or personal matters you are dealing with.
• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
• Required to answer the phone, take reservations and in some cases take-out orders.
• Look into the complaints made by the customers and see to it that they are rectified quickly
• Liaising between the other employees and the management and acting as a mediator in case of a dispute
• Training the inexperienced staff in hospitality
• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has arise
• Give creative inputs in the design of the restaurant
• Act as a way of communication between the kitchen and the restaurant staff

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Customer Centricity skills
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Excellent organizational skills and attention to detail
• Flexibility
• Ability to work cohesively as part of a team
• Leadership skills

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How to Apply

If interested in the position and meet the above requirements, kindly send your CV on or before 27th February 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted. Interviews will be done on rolling basis.