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Card Systems Analyst Job NCBA
IT Jobs, NCBA Jobs.
The purpose of this role is to ensure ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems/hardware and other related card support applications are implemented and supported adequately; in a manner that ensures that customer receives reliable service, their information is secured properly and Service Level agreements of uptime and performance is attained and maintained at all times.
The role also involves ensuring the delivery of new initiatives and projects that cover any of the supported systems or related areas.
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Application Development
- Provide Second and third-level technical & application Support for ATM and card product families of systems and supporting environments.
- Facilitate Card application performance tuning, application upgrades, documentation of procedures, and overall system optimization to ensure excellent user experience and customer service
Incident / Problem Management
- Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA’s.
- Ensure availability of 24-hour on-call support on the ATM Network and Central system and provide remedial actions so as to observe service level agreements with business.
Change Management
- Work closely with EPM (Project Office), system vendors, TSYS, Tieto, VISA, MasterCard, EFT Corp, NCR etc. for escalations and system upgrades and changes (CRs) to ensure compliance with dynamic regulatory requirements
IT Governance and Security
- Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured
Ideal Job Specifications
- Undergraduate degree in Computer Science /Information Technology.
- Three years’ practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to PRIME, ONLINE systems. Experience in supporting core-banking system, especially T24, will be an added advantage.
- Proven experience in supporting banking channels (mobile, internet, ATMs etc.)
- Proven Experience in SQL Scripting
- Proven experience in systems analysis, design, implementation and support
- Working knowledge of Card Industry Security Standard – PCI-DSS
- Proven knowledge of banking operations, operations in business units and business impact analysis
- A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.
- A good understanding of Host security modules.
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How to Apply
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