Assistant Manager – Systems Analyst Job Jubilee Insurance

IT Jobs. Jubilee Insurance Jobs,

Role Purpose

• The Assistant Manager – Systems Analyst is a pivotal technical and supervisory role responsible for analysing, optimizing, and supporting systems that underpin insurance operations. This position ensures that all systems (e.g., claims, billing) meet business requirements, enhance operational efficiency, and improve customer experience.

Main Responsibilities

System Analysis and Support

• System Analysis Leadership: Conduct detailed analysis of business applications (e.g., claims systems, CRM, SAP) to ensure alignment with Jubilee Health Insurance’s needs.
• Solution Design: Develop system specifications and workflows, achieving a 90% implementation success rate within project timelines.
• Requirements Gathering: Collaborate with health insurance stakeholders to gather and document requirements, delivering solutions that meet 95% of identified needs.
• Troubleshooting: Diagnose and resolve complex system issues (e.g., integration errors, performance lags), reducing downtime.
• Documentation: Maintain comprehensive system documentation, ensuring 100% traceability for audits and enhancements.

System Optimization and Enhancement

• Performance Evaluation: Assess system performance metrics (e.g., processing speed, error rates), delivering monthly optimization reports to the Senior Manager – Short Term Applications with actionable insights.
• Integration Support: Facilitate the integration of health insurance systems with enterprise platforms (e.g., ERP, payment gateways), enabling seamless data flow across subsidiaries.
• Enhancement Implementation: Support the deployment of system upgrades and customizations (e.g., new features, dashboards).
• Process Optimization: Enhance system-supported processes (e.g., claims adjudication, billing), reducing cycle times.
• Scalability Planning: Ensure system designs support a 30% increase in claims volume.

Innovation and System Improvement

• Technology Innovation: Recommend innovative system enhancements (e.g., real-time claims tracking, AIdriven insights).
• Automation Support: Assist in automating system workflows (e.g., claims approvals),achieving a 20% reduction in manual efforts.
• Futureproofing: Evaluate emerging technologies (e.g., cloud solutions, telemedicine integration), proposing solutions that reduce technical debt.
• Prototyping: Develop and test system prototypes, achieving a 15% reduction in defects during development phases.
• Continuous Improvement: Drive ongoing system optimization, delivering a 10% annual improvement in performance and usability.

Academic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Analysis, or a related field from a recognized institution.
• Professional certifications such as Certified Business Analysis Professional (CBAP), ITIL Foundation, PMI-PBA or SAP certification are an advantage.

How to Apply

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