Customer Service Coordinator Job Vivo Energy

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Customer Service Coordinator at Vivo Energy Jobs

Job Purpose:

  • The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

Key Responsibilities:

Customer Service

  • Telephony (Customer Communication)
  • Customer Order to Cash Process (Local & Exports)
  • Retail Order Pre-Planning (MPP/CSR)
  • Ve Serve support
  • Retail Automation & Consignment Stocking
  • Maintenance of Customer Sites (Retail, Commercial & Lubes)
  • Customer Master Data Management (MRD/MDG)
  • Customer Complaints & Feedback Management (CSI)
  • Card Centre & Customer Support
  • Helpdesk, Business Support & Records
  • Special Support to Key Customers
  • Other duties and Support as requested.

Knowledge, Skills & Qualifications:

  • University Graduate
  • Previous experience in Customer Service
  • Fluency and Proficiency in English & Kiswahili
  • Multi-tasking
  • Problem solving
  • Team player

How to Apply

Click Here to Apply

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