QA Analyst (Device Financing) Job Mogo Finance, Nairobi, Kenya
Responsiblities
- Conduct routine call audits and document findings, highlighting both strengths and areas requiring improvement.
- Create detailed evaluation reports that include performance metrics, trends, and actionable insights.
- Provide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable patterns.
- Offer constructive feedback and coaching to agents based on call assessment results to enhance customer interaction and overall performance.
- Collaborate with DC manager and team leaders to identify skill gaps and training needs.
- Support the development of training materials and facilitate sessions aimed at improving agents’ competencies and understanding of debt collection procedures.
- Develop effective performance assessments using appropriate measurement indicators.
- Conduct group training sessions and one-on-one coaching with call center agents.
- Analyze key performance indicators (KPIs) to identify trends, performance gaps, and opportunities for improvement.
- Establish and maintain standards for customer interactions and oversee the implementation of monitoring programs.
Qualifications
- Degree or Diploma in Business, Social Sciences, or a related field.
- Minimum of two years of relevant experience.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Good understanding of debt collection processes.
- Ability to deliver constructive feedback clearly and professionally.
- Highly adaptable, detail-oriented, and capable of working independently
How to Apply
🎯 Before You Apply For this Job.
This job will attract 1000+ applicants.
Many qualified professionals will miss out on getting shortlisted and interviews — not because they lack experience, but because their CV doesn’t clearly show how they fit this specific job.
🎯 Want to get an interview fast? Customize your CV specifically for this job.
Using the same CV for every application will not get you interviews.
Contact Rose our client service manager and together with our recruiters she will review your CV and show you exactly how to improve it for the job you are targeting. Click Here For Us To Customize Your CV For This Job Opportunity
Is your AI CV not getting you interviews? Click Here To Get A Professionally Written CV
⭐ 5-Star Reviews. Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing
Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services.You Could Be Our Next Success Story. Read Success Stories From Professionals Who Landed Jobs Through Corporate Staffing
Jobs Managed by Our Recruitment Team
The vacancies below are managed directly by the Corporate Staffing recruitment team on behalf of our clients. Review the job advert, then submit your application through our recruitment team for consideration.
Browse Other Jobs Posted Today
Explore the latest job opportunities posted now. Apply early to maximize your chances, as many employers begin reviewing applications as soon as suitable candidates apply.