Product Manager – Business Mobility Job Airtel, Nairobi, Kenya
Responsibilities
Product Strategy & Planning
- Define regional prepaid and postpaid product strategy and 3-year roadmap.
- Identify market opportunities through market research, competitive analysis, and customer feedback.
- Define product roadmaps and prioritize product initiatives
- Coordinate with Network, IT and Digital teams to deliver new capabilities (eSIM, 5G slicing, roaming, Ecare, Spam detection, bundles).
- Drive lifecycle management from ideation to retirement
Product Development & Lifecycle Management
- Lead product launch, GTM and sales enablement
- Lead the end-to-end lifecycle of Business mobility products from concept to launch and post-launch optimization.
- Define product requirements, specifications, and service features.
- Collaborate with IT, Network and technical teams to ensure successful product development and deployment
- Standardize products across 14 operating companies while allowing local regulatory flexibility.
- Monitor product KPIs (GA, REC, ARPU, usage, churn, NPS, EBITDA).
Market & Customer Insights
- Benchmark competition and identify new market opportunities
- Conduct market analysis to identify emerging technologies and customer needs.
- Gather customer feedback to improve product performance and usability.
- Monitor competitor offerings and industry trends.
Commercial Management
- Own pricing, packaging, business cases and profitability.
- Define pricing strategies and revenue models for Business Mobility products.
- Support sales teams with product positioning, proposals, and technical presentations.
- Develop go-to-market strategies and product launch plans.
Stakeholder Collaboration
- Work closely with internal teams such as IT, CX, Network, sales, marketing, finance, and SCM
- Coordinate with external vendors, partners, and technology providers for mobile devices Ensure alignment
- between technical capabilities and business objectives
Performance Monitoring
- Track product performance, revenue, and customer adoption.
- Analyze KPIs and implement product improvements.
- Manage product lifecycle updates including upgrades, enhancements, or retirement.
Qualifications
Education
- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
- Master’s degree or MBA is an advantage
- Experience in telecom product management with strong experience in prepaid/postpaid mobility, pricing, commercial strategy and multi-country operations.
- Experience in product lifecycle management
- Exposure to telecommunications or digital services industry preferred
- Broad technical knowledge of managed GSM networks, 4G and 5G protocols
- Strong communications skills, particularly related to articulating product strategy and commercial solution to both internal and customer management and decision makers.
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