Front Office Assistant NGO Job MKWC

Admin Jobs, Mount Kenya Wildlife Conservancy Jobs.

Key Responsibilities:

Front Desk Management

• Welcome and coordinate guest movement in collaboration with animal keepers and guides.
• Sell and issue tickets to guests for Conservancy facilities.
• Maintain a tidy and presentable reception and shop with necessary materials (communication materials and merchandise).
• Manage all incoming calls efficiently.

Administrative Roles

• Handle the postage of documents and consignments as approved by management.
• Monitor dispatched materials to ensure they are received at the intended destinations.
• Maintain records of all documents dispatched within and outside the organization.
• Collect mail from the post office weekly, sort and forward any mail intended for non-MKWC recipients.
• Assist in data entry, drafting letters, and filing as required.

Donations Management

• Receive and issue receipts for all guest donations.
• Prepare and issue certificates for donations.
• Follow up on tile-related donations or projects..

Shop Management

• Ensure the safe custody of sales revenue and submit daily to the accounts office.
• Maintain accurate records of merchandise sales and stock.
• Submit timely requests for shop stocks to ensure continuous availability.

Procurement Responsibilities

• Prepare procurement paperwork (e.g., PRs, Single Source Forms) for all procurement activities.
• Source quotations for procurement needs in collaboration with the JCG Procurement Office.
• Support the JCG Procurement Office in preparing Justification Notes (JNs) and ensuring they are signed off by relevant officers.
• Input procurement paperwork for approval through official platforms (e.g., Docusign, COA App).
• Monitor the approval process and keep initiators updated on the progress.
• Send or deliver approved LPOs to selected suppliers and service providers.
• Follow up with suppliers to ensure timely delivery of goods and services.
• Confirm receipt of goods, issue goods received notes in collaboration with the Finance Manager and relevant end users.
• Ensure safe storage of procured items and maintain an updated inventory with the Finance Manager.

Qualifications Required for this Role

• Diploma in Business Administration, Office Management, Secretarial Studies, or a related field.
• Two years of hands-on administrative support experience.
• Proficiency in computer applications and office software.

Competencies required for this Role

• Good interpersonal skills.
• Strong coordination and organizational abilities.
• High attention to detail.
• Effective listening skills.
• Assertiveness in managing tasks.
• Flexibility and ability to adapt to changes

Kindly submit your application for consideration before October 23rd, 2025.

Please be aware that due to the high volume of applications, only successful candidates will be contacted.

How to Apply

Click here to apply