Customer Experience Assistant Job The Nairobi Hospital

Customer Service Jobs. Nairobi Hospital Jobs

 REF: TNH/HHR/CEA/04/2026

The overall purpose of this job is to receive and provide assistance to guests in the hospital in line with established customer service standards.

Key Responsibilities

• Receive guests as the first point of contact for visitors into the Hospital and provide them with information;
• Receive, attend to and escalate client complaints and follow-up on actions to ensure closure;
• Log in customer feedback into the online system;
• Check the log sheet to ensure every team member has put in the expected hours;
• Provide training on customer service to departments on need basis;
• Conduct monthly customer service loyalty scores by compiling the analysis to ensure each department has met the set standard;
• Carry out regular audit on telephone etiquette;
• Participate in marketing and CSR activities; and
• Any other responsibilities that may be assigned to the jobholder by the supervisor from time to time.

Qualifications

• Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public Relation /Customer Service / Business Management or equivalent qualification from a recognized institution.
• Computer Literate.
• Minimum of (four) 4 years’ relevant experience.
• Experience in a hospital environment is an added advantage

How to Apply

If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job reference number, testimonials and full contact details of 3 referees, to reach the undersigned not later than 22nd May, 2026. We shall ONLY accept ONLINE applications.

We appreciate all applications received. While we may not be able to provide individual feedback to all applicants due to the high number of applications received, please know that we value your interest and the time you invested in engaging with us. Only shortlisted candidates will be contacted at each stage of the recruitment process. If you do not hear from us after completion of the interviews, kindly consider your application unsuccessful.

The Nairobi Hospital does NOT charge recruitment fees.
Head of Human Resources
The Nairobi Hospital
P. O. Box 30026 – 00100
NAIROBI
Email: recruitment@nbihosp.org