By Ruoro Kairu
In the workplace, there are professionals from different backgrounds who uphold varying beliefs, opinions, and values. As a result, there will be a time when the employees do not agree on an issue.
Conflict in the workplace can create a hostile working environment and hinder collaboration and communication. It can also affect your reputation as a leader. By understanding how to effectively manage conflict, you’ll create a conducive and productive working environment that fosters synergy and productivity.
Here are 3 Effective Conflict Management Tips.
1. Actively listen
Whenever there’s a conflict, both parties tend to get emotional while defending their stand. In most cases, it turns into a shouting contest to see who can get their argument across and outdo the rest.
In such a case, it is almost impossible to resolve the conflict.
If you notice one or both parties are not calm, you can separate them and allow them to calm down before you proceed.
While listening to either party, ensure the other does not interrupt.
Actively listening to the issues shared will give you a clear direction on how to proceed.
If you are directly involved in the conflict, either get a third party or ensure you’re in a clear frame of mind to hear out the other party.
2. Use logic instead of emotions
During a conflict, it is easy to get emotional.
If, for example, one employee undermines the religion of another employee, the second employee could get emotional while defending their beliefs.
In resolving conflicts, emotions can be a stumbling block. Try and separate emotions and use a logical approach.
Emotional intelligence can also help you resolve conflicts in the workplace.
Again, if you’re directly involved in the conflict, you can get a neutral third party to help manage the conflict.
3. Exercise patience
Conflicts are rarely simple or easy to overcome.
People don’t like being wrong and will often hold their position until they’re right or proven wrong. If you’re looking to resolve a conflict, it’s important to keep in mind that the problem may not be solved right away, even if the solution is obvious.
No matter what the conflict is, you still need to take the time to listen to every participant and value each argument evenly.
Even if there’s a clear answer, rushing to a resolution can make people feel like they’re left out in the decision-making process.
Taking the time to equally consider all options now can help create a long-term solution that will save you a headache later.
At last, it is key to realize that conflicts will always be there. However, if left unmanaged, they can lead to team members leaving, a hostile working environment, and the eventual downfall of a department or organization.
Learning to manage these conflicts will help you create an environment where the department thrives and works as a unit.
For more practical and effective strategies on resolving conflicts, enroll for the Conflict Management Skills Training.