Technician – Mombasa Job Inchcape

Technician Jobs. Inchcape Kenya Jobs

Responsibilities

 In this position, you will:

• Maintain relationships with key account customers by providing high-quality, personalized service to ensure long-term loyalty.
• Execute sales growth strategies on a monthly and quarterly basis, mapping regions according to purchasing capabilities and preparing detailed visit plans.
• Drive revenue through active selling by upselling parts during customer interactions and participating in company-organized promotions.
• Manage parts inventory and efficiency by using catalogs for accurate information and utilizing inventory allowances to minimize idle or obsolete stock.
• Coordinate cross-departmentally with Service, Sales, and the Body Shop to ensure all parts requests are met promptly.
• Support technical operations by assisting Service Technicians in determining parts requirements and providing them with necessary items with minimal wait time.
• Handle customer inquiries and orders by answering questions, following up on sales, and informing customers when special order parts arrive.
• Monitor market trends by keeping up to date with New Holland and competitor products and rates to remain competitive.
• Ensure administrative accuracy by maintaining a proper filing system for repair orders, special orders, and back orders.
• Promote process improvement by identifying opportunities to enhance methods within the Parts Department.

Qualifications

To be successful in this role you would need:

• Experience: 2 years in agricultural machinery parts sales with a proven track record of sales performance.
• Education: A minimum of a degree in a business-related field; additional training in customer service is an advantage.
• Strategic Mindset: Ability to map regions according to purchasing capabilities and execute sales growth strategies.
• Organizational Skills: High level of accuracy, attention to detail, and the ability to meet deadlines while working autonomously.
• Technical Proficiency: Computer literacy and the ability to utilize parts catalogs/resources effectively.
• Mobility: A valid driving license is required for field-based travel.

How to Apply

Click here to apply