Safety Incident Manager Job Bolt
Health & Safety Jobs, Bolt Jobs.
About The Role
The Safety Incident Manager oversees the response to significant customer safety incidents, leading a team of specialists and coordinating with cross-functional partners. This role is crucial for ensuring we deliver high standards of care and accountability while continuously improving our incident response capabilities.
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Main tasks and responsibilities:
- Crisis Response: Management of high-impact customer safety incidents and owning the full case lifecycle from triage to post-mortem analysis..
- Leadership & Development: Leading support and safety teams, setting clear goals, managing performance, and developing team capabilities.
- Stakeholder Management: Influencing cross-functional stakeholders like Legal, Policy, and Product to resolve complex safety cases.
- Process & Policy Governance: Shaping and iterating on incident response frameworks, ensuring alignment with global strategy and regional nuances.
- Operational Excellence: Making data-driven decisions using metrics to monitor team performance and drive measurable improvements.
- Program Management: Leading change initiatives related to safety protocols, incident tooling, and cross-regional process improvements.
About you:
- You have experience leading high-stakes situations, balancing empathy and accountability while managing reputational, customer, and business risks.
- You are an exceptional communicator, adept at translating complex incidents into clear, actionable updates for executives, legal counsel, and regulators..
- You are highly skilled in using data to identify quality gaps, drive structured reviews, and implement process improvements.
- You are experienced in managing, mentoring, and coaching teams, building a culture of trust and resilience.
- You are an expert in defining and refining SOPs, escalation protocols, and governance models for effective incident response.
- You are deeply committed to customer safety and trust, proactively working to improve the customer experience and brand reputation.
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