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Principal Call Centre Officer Job IPOA
Customer Service Jobs, Independent Policing Oversight Authority Jobs.
Job Purpose
- Responsible for coordinating receiving, sorting and processing complaints on Police misconduct at the Call Centre.
Qualifications
For appointment to this grade, an officer must have the following qualifications:
- Cumulative service period of nine (9) years, three (3) of which must have been at the grade of Senior Officer in either Call Centre or Complaints Management at IPOA 7;
- Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution;
- Management course lasting not less than four (4) weeks from a recognized institution;
- Membership to a relevant professional body where applicable; and
- proficiency in computer application; and
- Shown merit and ability as reflected in work performance and results
How to Apply
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