Knowledge Management Senior Specialist Job Remote

Project Management Jobs. Remote Jobs

What you bring

• Experience: Strong operational background with experience in knowledge management, content strategy, or technical writing. Proven ability to manage structured content in a fast-paced environment.
• Initiative & Impact: Demonstrated ability to proactively identify automation opportunities, drive process improvements, and lead projects that align operations with product roadmaps and company values.
• Systems Knowledge: Familiarity with content management systems, AI-enabled knowledge tools, and CRM platforms.
• Collaboration Skills: Strong cross-functional collaboration experience, particularly working with Legal, Product, Ops, or Customer Support teams.
• Content Quality & Maintenance: Ability to ensure knowledge assets are well-written, up-to-date, and aligned with business and regulatory needs.
• Analytical Thinking: Comfort using data and metrics to evaluate knowledge effectiveness and identify content gaps.
• Initiative & Autonomy: Demonstrated ability to independently own domains and drive initiatives from planning to execution with minimal oversight.
• Adaptability: Thrive in dynamic, fast-changing environments where priorities shift regularly.
• Communication: Excellent verbal and written communication in English; ability to simplify complex ideas for broad audiences.
• It’s not required to have experience working remotely, but considered a plus

Key Responsibilities

• Knowledge Ownership: Manage and maintain assigned knowledge domains, including product guides, process documentation, and compliance-focused content.
• Content Creation & Maintenance: Create, revise, and optimise knowledge articles to ensure clarity, accuracy, and accessibility for global users.
• SSoT Alignment: Ensure documentation is treated and maintained as a Single Source of Truth (SSoT), reducing reliance on tribal knowledge or outdated material.
• Stakeholder Collaboration: Partner with Product, Legal, Ops, and Support teams to reflect feature changes, policy updates, and operational needs within the knowledge base.
• Data-Informed Improvements: Use analytics to monitor article performance, identify gaps, and optimise for usability and deflection.
• Content Processes: Help evolve templates, workflows, and SOPs to scale knowledge management practices across teams.
• Knowledge Integrity: Proactively monitor legal and product change logs and contribute to update cycles that keep content current and compliant.
• Project Contributions: Participate in mid-scale projects related to new product launches, regional expansions, or compliance updates.
• Mentorship & Support: Provide guidance to junior team members and act as a connector between content creators and consumers across the organisation.

How to Apply

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