Digital XP Strategy Manager, NGO Job World Vision

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NGO Jobs, World Vision Jobs.

Key Responsibilities

Shape Sponsor Experience Vision & Strategy

End Results

  • A clear, future-focused vision for the Sponsor App & Portal is developed and championed.
  • Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand.
  • Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals.

Lead Sponsor Insights & Engagement Design

End Results

  • Sponsor insights, research, and feedback directly shape digital journeys and priorities.
  • Sponsors experience deeper connection, trust, and retention through meaningful interactions.
  • Sponsor needs are consistently translated into engaging, value-driven experiences.

Guide Content & Impact Storytelling Strategy

End Results

  • Digital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways.
  • Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance.
  • Best practices are established for integrating storytelling seamlessly into the app and portal.

Drive Collaboration with Support Offices (SOs)

End Results

  • SOs are aligned on common goals and actively shape the sponsor experience strategy.
  • Global collaboration frameworks ensure balance between consistency and local flexibility.
  • SOs feel ownership and shared accountability in delivering outstanding sponsor experiences.

Champion Innovation, Measurement & Optimization

  • Digital engagement trends are translated into meaningful, future-ready improvements.
  • Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked.
  • Data-driven insights continuously inform refinements and innovation across the platform.

Professional Experience:

  • Bachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.
  • 7+ years in digital product strategy, customer/sponsor engagement, or related roles.
  • Proven success shaping user/customer journeys that deliver measurable outcomes.
  • Strong track record translating insights into digital experiences that drive emotional connection and retention.
  • Demonstrated ability to influence and align cross-functional, multi-market stakeholders.
  • Experience in donor/customer engagement or mission-driven contexts is a strong advantage.

Knowledge & Experience

  • Visionary thinker with the ability to define and inspire long-term digital engagement strategies.
  • Strong storyteller with the ability to shape content into engaging sponsor journeys.
  • Skilled collaborator across technical, creative, and engagement teams.
  • Analytical and data-driven, comfortable with KPIs and continuous improvement.
  • Globally minded, able to navigate cultural differences and work across time zones.

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How to Apply

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