Customer Support Job, Latest Customer Service Jobs,
Title: Customer Support – Fibre Solutions,
Location: Ruiru ,
Gross Salary: 20k,
Our client is a fibre internet solution company. They seek to hire an agile and target- driven Field Sales Executive to market their service while offering top notch client service.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Technical experience in an internet providing service will an added advantage.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
Skills & Qualifications
- Undergraduate in sales & marketing, customer relations or related field.
- Ability to work under pressure in a fast-paced environment.
- Possess a strong teamwork ethic.
- Excellent communication and numeracy skills
- Proficient in MS Office including e-mail, live chat and SMS communications
- Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Support – Fibre Solutions) to firstname.lastname@example.org on/before Tue 26th Jan 2021.N.B: Would you like us to consider you for a job opening? Boost your job search. Upload Your CV Here. It's FREE